If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).
All of our team members are interviewed by the owners and pass a criminal record check. We believe our team is our greatest asset, and therefore have very high standards. Only about 10% of those that apply end up working as a Tidy Bird Cleaning Co. cleaner. BOOK A HOME CLEANING
The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, they do. We require a criminal record check on all of our applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Tidy Bird Cleaning Company Terms & Conditions
Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!
That said, the following are services that we do not provide:
• We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)
• No lifting or moving of heavy items (refrigerator, stove, tables, etc.)
• No moving vases, hung pictures, or other delicate items.
• We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.
• Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.
• Removing excessive pet hair from upholstery.
• Cleaning exterior windows.
• Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.
• Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.
• Cleaning inside dishwashers and washing machines.
• Cleaning light bulbs.
• Cleaning rodent/insect infested homes.
• Removing excess paint from surfaces.
• Post-construction cleaning. We can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.
• Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)
• Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!
No worries! You can either email us at [email protected] or call/text us at 289-812-2330 and we will take care of everything. Please give us 24 hours’ notice, otherwise, there is a $79 cancellation fee.
Absolutely! Contact us and we will work out all the details!
Our customer service team is available to serve you 9:00 am – 5:00 pm, Monday – Friday. You can book your services 24 hours a day on our booking page here.
For one, two and three bedroom homes, we send a single cleaner. For four bedrooms or more, we’ll send a team of two. In a hurry? Let us know and we’ll see what we can do!
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website. BOOK A CLEANING NOW
We provide services for Halton Region, Oakville, Burlington, Halton Hills & Milton. BOOK A CLEANING NOW
You bet! You’ll find the extra services we offer on our booking page here. If there are any special instructions, please let us know in the area provided.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service. BOOK A HOME CLEANING
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link tidybirdcleaning.convertlabs.io
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
Absolutely. Simply enter your giftcard code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have.