QUESTIONS? FIND YOUR ANSWERS HERE

If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).

The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Yes, they do. We require a criminal record check on all of our house cleaning applicants as the last step in our pre-screening process before hiring.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

Click HERE to read Tidy Bird Cleaning Company Privacy Policy.

Click HERE to read Tidy Bird Cleaning Company Terms & Conditions

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!

That said, the following are services that we do not provide:

• We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)
• No lifting or moving of heavy items (refrigerator, stove, tables, etc.)
• No moving vases, hung pictures, or other delicate items.
• We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.
• Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.
• Removing excessive pet hair from upholstery.
• Cleaning exterior windows.
• Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.
• Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.
• Cleaning inside dishwashers and washing machines.
• Cleaning light bulbs.
• Cleaning rodent/insect infested homes.
• Removing excess paint from surfaces.
• Post-construction cleaning. We can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.
• Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)
• Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!

 
CLICK HERE to Learn more about why we’re unable to assist with lifting heavy items.

 

The Importance of Background Checks and Insured Cleaners: Why TidyBirdCleaning.com Is the Best Choice

Absolutely! Contact us and we will work out all the details!

You can text or email us 24/7 and we will get back to you ASAP. We will need to know how your cleaner will get into your home when you’re not there and how to lock up when leaving.

Our customer service team is available to serve you 9:00 am – 5:00 pm, Monday – Friday.

However, we are available via text or email 24/7 and will get back to you ASAP.

TEXT – 812-289-2330
EMAIL – [email protected]

You can book your House or Condo Cleaning services 24 hours a day on our booking page.

For 1, 2 and 3 bedroom homes, we send a single cleaner.

For 4 bedrooms or more, we’ll send a team of two.

In a hurry? Let us know and we’ll see what we can do!

We price based on square footage of your home and the number of bedrooms and bathrooms.

Select the number and the price is shown instantly on the website. BOOK A HOME CLEANING NOW

We provide home cleaning services for all of Halton Region  –  Oakville  –  Burlington –  Halton Hills –  Milton –  Also Hamilton, Ontario.
BOOK A HOUSE CLEANING NOW

You bet! You’ll find the extra services we offer on our booking page here.

If there are any special instructions, please let us know in the comments area provided when booking your house cleaning.

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link tidybirdcleaning.convertlabs.io

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service or product.

Absolutely. Simply enter your giftcard code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have.